Interview with Roy McKenzie, CEO of London Serviced Apartments Ltd.
Customers from all around the world will contact me and my team by phone or email and make enquires about booking a London apartment. I ask what type of apartment they are looking for, what London location they want and how long they want to stay and then source the best deal for them. I have worked so long with high quality serviced apartment providers that we have strong relationships so can work to fulfil whatever a client’s needs may be. I am also continually trying to give our customers what they want so part of my day is spent sourcing more high quality serviced apartments in London that my clients might like. I also work very closely with the marketing department on how we can continue to offer the best service for our customers and think of creative ways to connect with customers and partners, especially as the industry continues to become more popular in London.